User Data Deletion Instructions

How to Request or Execute Data Deletion

You can delete or request the deletion of your connected Facebook and Instagram data through any of the following methods:

Method 1: Self-Service Disconnection via SocialSaaS (Immediate)

Workspace owners can immediately disconnect social accounts and purge stored credentials at any time directly within the application:

1. Log in to your SocialSaaS account.
2. Open your workspace and navigate to Settings > Social Connections.
3. Locate the Facebook Page or Instagram Professional account you wish to remove.
4. Click the Disconnect or Remove button.
5. Confirm disconnection. The platform will immediately:
   • Unsubscribe and detach all active Meta webhooks from your Facebook Page.
   • Delete the encrypted OAuth access token and refresh token from our active database.
   • Mark the connection status as disconnected, halting any further API communication with Meta.

Method 2: Remove App Authorization via Facebook Settings

You can revoke SocialSaaS's access directly through your Meta profile settings at any time:

1. Log in to your Facebook account.
2. Navigate to Settings & Privacy > Settings.
3. Select Apps and Websites from the left-hand navigation.
4. Find Advertely or SocialSaaS in the list of active applications.
5. Click Remove and confirm your choice.
6. Meta will dispatch an automated deauthorization webhook to our servers, automatically invalidating stored tokens and disabling ongoing data synchronization for your accounts.

Method 3: Direct Data Deletion Request (Support / Email)

If you cannot access your account or wish to request a comprehensive purge of all historical data, logs, and workspace assets:

1. Send an email to privacy@advertely.com with the subject line "Data Deletion Request".
2. Include your registered account email and your workspace name or identifier.
3. Our security team will acknowledge your request within 48 hours and complete the data purge within 30 calendar days.
4. You will receive a confirmation email containing a unique deletion tracking code once all database records and backup archives have been cleared.

What Data is Deleted?

When a deletion request is executed:

• All stored OAuth access tokens and credentials are permanently destroyed.
• All Facebook Page and Instagram profile metadata is deleted.
• All inbound/outbound private messages and comment automation records associated with the account are permanently purged.
• All pending scheduled posts targeting the disconnected account are canceled and removed.

Contact Us

For any inquiries regarding data deletion or privacy verification, contact: